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As operations Manager for the Illawarra region, Donna is responsible for the coordination and running of our accommodation services and programs in that area. It’s a dynamic role that requires a deep understanding of client needs, service delivery models and legislation, while simultaneously understanding the complexities of running a team and navigating many different relationships. Donna tackles this role with enthusiasm and passion, which is definitely one of the keys to being successful in this area.

“My favourite part of my role as Operations manager is having the privilege of visiting our participants in their homes and seeing how far they have come in reaching their goals. Having my own child with a disability has given me the understanding and passion to work at Challenge, ensuring our participants are supported the way I would expect someone to support my child.”

Having been with Challenge for over 4 years, Donna has been able to develop the relationships and skills needed to ensure that her teams are running smoothly, and having that first hand understanding of what support they need to do their jobs. Every region, site and client are different, which means Operations Managers need to check in on their teams frequently to get a feel for how things are going and be fully involved. There can be a lot of paperwork at times, but providing in person support and mentoring the teams on the front line and watching how their clients are progressing with their goals is the most important part of the job – Donna does all of these exceptionally well.

Looking for a rewarding career, a supportive team and plenty of room for career development?

First Nations Roles

People Focused
Using our First Nations Practice Framework to build a more inclusive workplace and stronger community relationships.
Caring careers don’t just change the lives of those we help. Working in the care services industry is rewarding, challenging and different every day. If you enjoy building relationships with people and getting out from behind a desk, we want to hear from you.
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