Allied health services

Yes, we are a registered provider with the National Disability Insurance Scheme (NDIS), which means our services are officially approved and funded by the NDIS. This ensures that our services meet the required standards and are available to eligible participants.

Yes, we are a Medicare provider however Medicare does not pay for everything. Medicare covers a portion of the cost to attend allied health services and then we apply a ‘gap’ fee. This is the difference between Medicare’s contribution and our charge.

Yes, private health insurance can cover counselling and therapy, but the extent of coverage depends on the level of extras or ancillary cover in your policy. Always check the details of your extras cover to understand the level of support available for therapy services.

Yes, we accept referrals for DVA Card Holders. If you have served at least one day in the Australian Defence Force, you can access fully funded mental health care. To access our services under DVA funding, speak with your GP about a DVA Therapy referral (D0904).

We understand that sometimes it’s difficult to visit in person, which is why we offer telehealth appointments. Telehealth allows you to have your appointment with us from the comfort of your own home or any location that’s convenient for you. Telehealth is a way of conducting your healthcare appointments remotely, using a phone, tablet, or computer. You’ll connect with us through a secure video call or over the phone, just like you would in person.

We understand that having a therapist you feel comfortable with is important. That’s why we give you the option to choose your therapist.

• Choose your therapist: You can select from our team of qualified therapists based on your preferences or specific needs and let us know.
• Subject to capacity: While we try to accommodate your preference, please note that availability may vary depending on the therapist’s schedule and current capacity.
• If your preferred therapist is unavailable, we can work with you to find an alternative therapist who suits your needs and schedule.

You don’t need a referral to access our services. We believe in making it as easy as possible for you to get the support you need.

How to Reach Us:

• Call us: Simply give us a call to schedule your appointment or ask any questions.
• Walk-in: Feel free to stop by our location—no appointment necessary.
• Enquire online: You can also reach us through our website by submitting an enquiry form, and we’ll get back to you.

Whether you prefer to talk to us over the phone, visit in person, or contact us online, we’re here to help!

Making an Appointment is Easy!

You can book an appointment with us in whichever way is most convenient for you:

• Call us: Simply give us a call, and we’ll help you schedule your appointment.
• Come in: Feel free to stop by our office to make your appointment in person.
• Email us: You can also send us an email, and we’ll get back to you with available times. (therapy.referrals@challengecommunity.org.au)

We’re happy to assist you whichever way you choose!

Western Sydney, Central Coast, Newcastle, Maitland, Tamworth, Armidale, Ballina and Brisbane. We have an outreach service to Cessnock, Singleton, Muswellbrook, Quirindi, Gunnedah, Narrabri, Glen Innes, Lismore, Gold Coast and Ipswich.