ISO 9001 is an international standard that sets out the requirements for a quality management system (QMS). A QMS is a set of policies, processes and procedures which an organisation uses to plan, develop and deliver services or manufacture products. ISO 9001 is an example of a QMS.
Challenge Community Services has ISO 9001 certification. ISO 9001 certification ensures we have quality systems so that we can:
- keep our customers satisfied
- motivate our staff
- continually improve our services.